Shipping
Worldwide Shipping
At NinetyOne Collective, we're passionate about providing cyclists around the globe with access to high-quality cycling apparel that enhances their riding experience. That's why we offer worldwide shipping to bring our premium products right to your doorstep, no matter where you are. Whether you're conquering mountain trails, cruising city streets, or tackling epic road rides, our gear is designed to meet the demands of cyclists everywhere.
With our efficient shipping process, you can expect timely delivery of your order to virtually any location worldwide. We partner with trusted shipping carriers to ensure reliable service and offer various shipping options to accommodate your needs, whether you require standard shipping, expedited delivery, or express shipping for urgent orders.
Experience the convenience and reliability of shopping with NinetyOne Collective, knowing that your cycling apparel will be delivered swiftly and securely, allowing you to focus on what you love most—riding your bike. Explore our collection today and join cyclists from every corner of the globe who trust NinetyOne Collective for their cycling apparel needs.
Return Policy
We Want You to Love Your Gear
At Ninety-One Collective, we take pride in the quality and craftsmanship of our cycling apparel. If for any reason you are not completely satisfied with your purchase, we're here to help.
14-Day Return Policy
We offer a 14-day return policy from the date of delivery for all eligible items. If 14 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Initiating a Return
To initiate a return, please follow these steps:
Contact Us: Send an email to alexandra@theshopbyalex.com with your order number and a brief explanation of the reason for your return. Our customer service team will provide you with further instructions.
Package Your Item: Securely package your item(s) in the original packaging, making sure to include any accessories or accompanying materials.
Ship Your Item: Ship your item(s) to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
Processing Your Return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer.
Exchanges
If you would like to exchange your item for a different size, color, or style, please follow the return process outlined above and indicate in your email the desired exchange. Once we receive your returned item, we will process the exchange and ship the new item to you.
Questions or Concerns
If you have any questions or concerns about our returns policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you every step of the way.
Thank you for choosing Ninety-One Collective. We appreciate your support and hope you continue to enjoy your cycling adventures with our gear!